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How Well Does It Fit? An Organizational Culture Approach to Understanding Technology Use Among Homeless Service Providers Author: Courtney Cronley Dissertation School: University of Tennessee Pages: 33 Publication Date: 09/2008 Availability: Access Number: 5029 Abstract: This pilot study examines how organizational culture affects staff members’ use of a homeless management information system (HMIS). Organizational culture and socio-technical theories suggest that the goodness of fit between organizations and technology is critical to successful implementation and use. The sample included 7 homeless service providers and 41 individuals. The study tested two hypotheses: First organizational culture influences staff members’ behavior; and second, organizational culture and individual characteristics interact to influence staff members’ behaviors. Results indicated strong interaction effects between organizational culture and gender. Women in the sample report higher average levels of HMIS use than men, but the difference diminishes as organizations grow more rigid, proficient, or resistant. Further, organizational rigidity, proficiency, and resistance are positively related to HMIS use. The findings of this pilot study suggest diffusing new technologies like the HMIS is a complex, continual process requiring examination of the goodness of fit during implementation. |
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